At voco® The Hague, being a great host is at the heart of creating a memorable stay. As a Front Office Trainee, you'll learn how to anticipate guests' needs, delivering thoughtful gestures and personalized touches that make their stay special. You'll also develop the intuition to know when to step back and let guests enjoy a relaxing and seamless experience. In this role, you'll assist with guest check-ins, check-outs, and respond to inquiries, all while upholding voco’s high standards of service. This position is perfect for someone eager to contribute to our vibrant team and gain valuable hands-on experience in front-line hospitality, ensuring each guest feels at home from the moment they arrive.
Ready to land this internship?
- Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
- Ensuring the quality of the hotel product is always at the highest possible level.
- Making sure all procedures are followed according to voco™ brand standards and IHG guidelines.
- Working systematically according to a checklist that includes all tasks for the Front Desk.
- Ensuring all procedures regarding safety & security are followed closely.
- Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Working in various shifts including morning, day, evening and nightshifts on weekdays and in the weekend.
- Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
- Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.
- Your own project from school
What we need from you
- Passion for hospitality
- An amazing sense of creativity.
- Strong organizational skills.
- Pro-active attitude and eye for detail with a natural drive for continuous improvement.
- A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™ service standards to our voco™ hosts.
- Excellent communication skills in English. Another language is always a plus
Benefits
- You’ll be part of the voco® life
- Staff and friends & family discount at 6000+ IHG hotels worldwide. You’ll be able to stay at hotels for a discounted rate and you’ll get 50% discount on your restaurant and bar bill
- Special friends & family discount for stays at voco The Hague including breakfast
- Overnight stay at voco® The Hague as part of your onboarding
- We have a staff canteen in which we serve staff meals
- Curious about different departments? We offer cross trainings!
- To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
- Discount on a collective health insurance
- Your staff uniform will be washed by the hotel
- There will be staff parties, events and departmental outings
- You’ll be working in a passionate and ambitious team
- You’ll have the opportunity to take part in trainings and workshops
