In this role, you are responsible for understanding and reacting on guest requests in order to guarantee guest satisfaction; Picking up maintenance requests from all different departments with regards to engineering and safety matters
At voco® The Hague everything is new, but this might come with some fine tuning. And… we want to keep everything in the best possible state, and that’s what you are responsible for. As Maintenance Supervisor you get to know the hotel extremely well, you might even get to know every little corner of the hotel. In this role you are responsible for routine maintenance tasks like legionella control and preventive maintenance in rooms, but you also act upon interferences and defects. You know how to prioritize your tasks, and together with the Cluster Maintenance Lead you make sure everything is done. And, don’t forget, there are guests everywhere, so make sure to present yourself as a host.
Destination: voco® The Hague
Come on into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors and a warm welcome from your future team.
You are responsible for
- Understanding and reacting on guest requests in order to guarantee guest satisfaction.
- Picking up maintenance requests from all different departments with regards to engineering and safety matters
- Advise and perform duties in the preventive maintenance programme to keep the hotel rooms in tip top shape.
- Supervising and correcting the team to stick to the safety regulations in order to create a safe environment for guests and fellow colleagues.
- You assist in securing the hotel to avoid theft, criminal activity and other dangerous situations from happening.
- Guarding the environment by closely monitoring energy usage.
- Monitoring and Supervising the maintenance time in order to get all tasks done.
- Be aware of the budget and forecasts with regards to maintenance costs and work cost efficiently.
- Advising the Cluster Maintenance Lead on possible improvements, costs, problem resolutions and other aspects of the technical department.
- Ordering of tools and supplies in a timely and efficient manner to minimalize waste and to pick eco-friendly alternatives.
- Building and maintaining partnerships with external contractors, contacts such as guests, regulative organizations, suppliers etc.
- Sharing knowledge and best practices with the team
- Creating & inspiring others to deliver memorable branded guest experiences.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done. This also includes Storingsdienst, this means you come to the hotel in case of an emergency.
Did you bring everything?
- Great skills with regards to time management and setting priorities
- Excellent communication skills in Dutch as well as English
- Helicopter view
- Guest focus and hands-on mentality
- Hotel experience
- Positive attitude
Benefits
- You’ll be part of the voco® life
- Competitive salary and travel allowance based on the distance between your home and the hotel
- Staff discount at 6000+ IHG hotels worldwide. You’ll be able to stay at hotels for a discounted rate and you’ll get 50% discount on your restaurant and bar bill
- Overnight stay at voco® The Hague as part of your onboarding
- Special friends and family discount for stays at voco The Hague including breakfast
- We have a staff canteen in which we serve staff meals
- Discounts to several cultural events such as museums, festivals, theatre, musicals, concerts and much more
- Curious about different departments? We offer cross trainings!
- To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
- Discount on a collective health insurance
- Discount at local businesses in The Hague.
- Once a year you get to spend a paid day as a Volunteering Day to volunteer for a charity of your choice.
- Your staff uniform will be washed by the hotel
- There will be staff parties, events and departmental outings
- You’ll be working in a passionate and ambitious team
- You’ll have the opportunity to take part in trainings and workshops
- You’ll be working for an international hotel chain in the heart of The Hague
