Understanding and responding to guests’ needs to ensure high level of guest satisfaction. Performing of returning maintenance tasks according to checklists and procedures such as legionella control and pest control. Responding to maintenance requests from all the departments and assisting departments with any issues related to engineering and maintenance.
At voco® The Hague everything is new, but this might come with some fine tuning. And… we want to keep everything is the best possible state, and that’s what you are responsible for. As Shift Engineer you get to know the hotel extremely well, you might even get to know every little corner of the hotel. In this role you perform routine maintenance tasks like legionella control and preventive maintenance in rooms, but you also act upon interferences and defects. You know how to prioritize your tasks, and together with the Cluster Maintenance Lead and Assistant Lead you make sure everything is done. And, don’t forget, there are guests everywhere, so make sure to present yourself as a host.
You are responsible for
- Understanding and responding to guests’ needs to ensure high level of guest satisfaction.
- Performing of returning maintenance tasks according to checklists and procedures such as legionella control and pest control.
- Responding to maintenance requests from all the departments and assisting departments with any issues related to engineering and maintenance.
- Following the preventive maintenance program to ensure facilities are maintained and in service.
- Maintaining safe and secure environment for guests and team members in compliance with regulatory policies and procedures. Hotel security to minimize risk of theft, crime and other hazards. Hotel fire safety.
- Requesting the order of parts and supplies in a timely and efficient manner while minimizing waste and maintaining sustainable initiatives.
- Maintaining the files and records that are necessary to manage the department efficiently.
- Building and maintaining relations with outside contacts including guests, regulatory agencies, contractors, suppliers and others as needed.
- Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done. This also includes Storingdienst, in case of an emergency you can come to solve the problem.
Did you bring everything?
- Excellent time management & prioritization skills.
- Positive attitude and excellent communication skills.
- A hands-on mentality.
- Speaks & write fluent English & Dutch
- Work experience in a 4/5 start environment is a plus
Benefits
- You’ll be part of the voco® life
- Competitive salary and travel allowance based on the distance between your home and the hotel
- Staff discount at 6000+ IHG hotels worldwide. You’ll be able to stay at hotels for a discounted rate and you’ll get 50% discount on your restaurant and bar bill
- Overnight stay at voco® The Hague as part of your onboarding
- Special friends and family discount for stays at voco The Hague including breakfast
- We have a staff canteen in which we serve staff meals
- Discounts to several cultural events such as museums, festivals, theatre, musicals, concerts and much more
- Curious about different departments? We offer cross trainings!
- To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
- Discount on a collective health insurance
- Discount at local businesses in The Hague.
- Once a year you get to spend a paid day as a Volunteering Day to volunteer for a charity of your choice.
- Your staff uniform will be washed by the hotel
- There will be staff parties, events and departmental outings
- You’ll be working in a passionate and ambitious team
- You’ll have the opportunity to take part in trainings and workshops
- You’ll be working for an international hotel chain in the heart of The Hague
